Frequently Asked Questions

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Note: Our streaming platform, Mandolin, has an additional set of comprehensive and detailed resources available in case your question is not answered below: CLICK HERE. 

 

How do I purchase tickets?

For access to one of our Virtual Streams: click here. All other tickets are here

*If you are viewing virtual date listings on a phone, you might need to scroll left or right to see a full range of options.  

Will Brian be at all the performances?

Given Brian's health situation, he's going to try to host as many performances as possible. However, there is the possibility that his travel outside of Boston might be restricted.  Other hosts will fill in as necessary. 

 

Give the Gift of Celtic Christmas.  I want to share a virtual stream as a gift.  How do I do that?

The easiest way to do this is to buy a gift pass for Mandolin.  It is conveniently set up with a choice of $40 which is the cost of A Christmas Celtic Pass.  So, we recommend you buy as many gifts as you would like but buy them individually at that $40 level, Mandolin then has easy an easy way for you to forward the gift.  Gift Cards are provided in electronic format only and sent electronically to the buyer (the buyer can then forward to recipient).  

I bought a virtual ticket but I can't find my email confirmation.   

Please check your spam folder.  The email would have come from Mandolin.  If you find it there, please mark it as a safe or a "safe sender" as they will be sending a reminder too.  If you still can't find the confirmation, send an email to help@mandolin.com, from the email you originally purchase with, and request the pass be re-sent.  

I have a problem with my ticket, and I need help changing the date, or requesting a refund.

For any problems with tickets, exchanges, or refunds, please send an email to help@mandolin.com

If you have already bought tickets, please include the confirmation number in your email, or simply forward the confirmation email you will have received, and let them know exactly what you would like to adjust.  

Accessing the virtual shows 

Step 1: Sign in to your account by visiting https://mandolin.com/. If you see a prompt to "Sign up or log in", simply enter the email address associated with your account.

Step 2: Once logged in, your shows will appear as long as you have used the same email address for your ticket purchase and your Mandolin account.

Step 3: To view your show, click "My Tickets" in the upper right hand corner and you should see your show(s) listed. From upcoming shows, to past shows, to replays, you will see all the tickets associated with your email address. Click on the desired show and you will see a countdown until show time. Once the countdown hits 0, the show will begin automatically.

Step 4: Enjoy the music! 

 

Please remember, each link only works on one device. If you bought more than one ticket or one of our passes, each ticket code is only good for one device.

If I can't watch at exactly the time I bought passes for, can I watch on-demand? 

Yes.  The program will be available on-demand for each pass purchased, from the date and time of the show purchased thru January 2nd.   

Do you require one event pass per person or is it one event pass per household?

If watching together on the same device, it's just one pass required.  If multiple devices or other households, then an event pass is required for each. 

Which devices can I watch the virtual stream on?  

You can watch anywhere you get your usual video through the Internet: computer, tablet, phone, smart TV, or any device that has a browser. Your confirmation email will have a code.  When you click on it - the access link - and if doing so on the same device as you will be watching, it will launch automatically. Make sure your sound is on!  If set up to do so, you can “cast” the stream from your internet device - phone, tablet, pc, mac -  to your smart TV.  Make sure each device is on the same wi-fi network.  

How can I test that my system is working?

We will begin the broadcast/stream on time.  However, we will broadcast some slides and music for about 7 minutes in advance of the actual stream.  This will ensure you have the time to make all necessary adjustments well in advance. 

I've lost the email with my virtual access link. Can you resend it?

Yes, .  Send an email to help@mandolin.com.  They will re-send.  

What is Mandolin?  Will the stream be on Facebook, or YouTube or some other platform I need to prepare for? 

No, the link will launch its own player on Mandolin. No need to download anything. You should make sure you can turn on and adjust the volume.