If you need help at any point before, during, or after the show, click the white question mark (?) icon to reach Mandolin’s support team via chat, or email help@mandolin.com 

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​How to Watch the Show

You can watch the livestream via the web on your desktop computer, laptop, or mobile device by logging into your Mandolin account on watch.mandolin.com. Here’s what you need to know:

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Step 1: Create Your Mandolin Account

After you purchase a ticket, you will receive an email with a sign-up link to create your account at watch.mandolin.com. 

Please note: you will need to create your Mandolin account using the same email address you used to purchase your ticket.

Once you’ve created your account, you will see your Christmas Celtic Sojourn show(s) in the “My Shows” section of your account. 

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Step 2: Access Your Livestream

On the day of your show, go to watch.mandolin.com on the device that you’ll be watching the livestream on, and sign in to your Mandolin account. Once you’ve signed in, click the “ENTER SHOW” button on your Christmas Celtic Sojourn show at the scheduled concert time to open up the livestream, then click “START THE SHOW”. 

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You can view the show on your TV by casting to your TV with devices such as Apple TV, Apple Airplay, and/or Google Chromecast. For instructions to do so, follow this link: https://mandolin.drift.help/article/watching-on-your-tv/.

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Step 3: Enjoy the Music!

Sit back and relax on the best seat in your house, and enjoy an incredible live performance! During the show, you’ll have the option to view the livestream on full-screen, or you can view the livestream while also interacting with other fans in the show’s chat.

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If you need help at any point before, during, or after the show, click the white question mark (?) icon to reach Mandolin’s support team via chat, or email help@mandolin.com

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Step 4: Share Your Experience

We love seeing your excitement for these shows on social media!  :) Tag @watchmandolin on your Instagram stories for a chance to be featured on the official Mandolin account.

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FAQs

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Can I purchase a ticket for someone else and give it to them as a gift?

Yes. You may purchase multiple tickets in the same order and then gift them to others. Please click here for instructions

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If I can't watch at exactly the time I bought passes for, can I watch on-demand? 

Yes.  The program will be available on-demand for each pass purchased, from the date and time of the show purchased thru January 2nd.   

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Do you require one streaming code/pass per person or is it one event code/pass per household?

If watching together on the same device, just one streaming code/pass is required. If multiple devices or other households, then gift certificates are available in the exact amount of the Christmas Celtic Sojourn stream and available here online. 

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​How can I test that my system is working?

We will begin the broadcast/stream on time.  However, we will broadcast some slides and music for about 7 minutes in advance of the actual stream.  This will ensure you have the time to make all necessary adjustments well in advance. 

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I'm having trouble accessing my ticket, what should I do? 

Please email help@mandolin.com and they will assist.

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